Field notes
I write about working with customers, helping teams use security tools, and the things I build outside work. Sometimes that's a longer opinion piece; sometimes it's a fix worth sharing.
6 Posts
20 September 2026
Who Needs You? An Experiment with Jev I vibe coded a customer account triage tool as soon as I found Jev. Here's why small, fast AI judgments caught my attention, and what I built to try them out.
Experiments 6 min read
15 March 2026 The Gap Between Product and Customer Vendors track adoption and renewals. Customers want to know whether their work is getting easier. I think AI can help us measure more of what matters to each customer.
Strategy 4 min read
22 February 2026 Why Security Tools Go Unused Slow scans, noisy findings, and awkward setup all give developers reasons to work around a security tool. Those details deserve more attention.
DevEx 3 min read
20 November 2025 When Customer Success Becomes Too Much Admin How I think about account coverage, where to spend the team's time, and what to do when keeping plans up to date starts crowding out customer work.
Strategy 3 min read
15 February 2023 How to export chats from ChatGPT How I saved my ChatGPT conversations with a Tampermonkey script in February 2023, including the installation step that tripped me up.
Tools 2 min read
11 February 2023 A short story about showing your work (and this website) I've put off publishing for long enough. A couple of books and an uncomfortable diagram helped me finally put this website online.
Personal 3 min read