Professional Journey
My career path and professional experiences across various organizations
Nov 2023 - Present
Wiz
London, United Kingdom
Manager, Technical Account Management EMEA
Feb 2025 - Present
Responsibilities
- Led and mentored the EMEA TAM team.
- Developed strategic guidance frameworks for enterprise clients.
- Collaborated with Sales and Product teams to enhance customer outcomes.
- Ensured high levels of customer satisfaction and retention.
Key Achievements
- Guided team to exceed adoption targets by 25% in first year.
- Implemented new reporting structure improving cross-functional visibility.
- Recognized for leadership in driving strategic account growth.
Mar 2020 - Nov 2023
Veracode
London, United Kingdom
Manager, Customer Experience & Enablement
Aug 2022 - Nov 2023
Responsibilities
- Directed global customer community strategy and execution.
- Managed internal and external enablement programs.
- Led cross-functional projects to improve customer journey.
- Analyzed customer feedback to drive product and process improvements.
Key Achievements
- Achieved a **2x increase** in community engagement through targeted programs.
- Launched new partner enablement portal.
- Streamlined customer feedback loop resulting in faster issue resolution.
Apr 2022 - May 2022
Lacework
London, United Kingdom
Senior Customer Success Manager
Apr 2022 - May 2022
Responsibilities
- Focused on accelerating product adoption within strategic accounts.
- Streamlined internal communication workflows.
- Provided expert guidance on cloud security posture management.
Key Achievements
- Completed high-impact, short-term engagement focused on specific customer goals.
Nov 2018 - Mar 2020
Finalsite
London, United Kingdom
Digital Project Manager
Nov 2018 - Mar 2020
Responsibilities
- Managed end-to-end delivery of complex website projects for schools.
- Acted as primary point of contact for clients.
- Coordinated internal design, development, and QA teams.
- Managed project scope, budget, and timelines.
Key Achievements
- Successfully delivered over 20 major website projects.
- Maintained high client satisfaction scores throughout project lifecycles.
- Improved project estimation accuracy by 10%.
N
Feb 2017 - Nov 2018
Nila Expeditions
Turin, Italy
Digital Consultant
Sep 2018 - Nov 2018
Responsibilities
- Advised on technology strategy for a bespoke travel startup.
- Evaluated platform options and integration possibilities.
- Developed initial digital marketing roadmap.
Key Achievements
- Provided foundational tech strategy enabling company launch.
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