Career Timeline
I've worked on websites for schools, co-founded a travel business,
and spent the past several years in application and cloud security.
I now lead a technical account management team at Wiz.
Wiz
2023 — Present
London, United Kingdom
Manager, Technical Account Management EMEA
February 2025 — Present
I built Wiz's EMEA technical account management team, hired the first team members, and set up how we worked with customers, Sales, and Product.
- Consistently grew our NRR quarter-over-quarter.
- Put systems and tools in place to prioritise 80% of our work on the 20% of customers who need us most.
- Designed a cross-functional recurring account health reporting cadence, improving visibility into customer needs and enabling faster, more targeted support.
Senior Technical Account Manager
April 2024 — March 2025
I worked with our most strategic enterprise customers in region to understand their cloud security risks and plan how to fix them. When the product fell short, I took that feedback to engineering.
- Drove our fastest onboarding and adoption cycles, mentored teammates, and contributed to team best practices.
Senior Customer Success Manager
November 2023 — April 2024
I helped 17 enterprise customers get started in my first five months, putting together plans for each team and tracking their progress through setup and early use.
Wiz
2023 — Present · London, United Kingdom
Manager, Technical Account Management EMEA
February 2025 — Present
I built Wiz's EMEA technical account management team, hired the first team members, and set up how we worked with customers, Sales, and Product.
- Consistently grew our NRR quarter-over-quarter.
- Put systems and tools in place to prioritise 80% of our work on the 20% of customers who need us most.
- Designed a cross-functional recurring account health reporting cadence, improving visibility into customer needs and enabling faster, more targeted support.
Senior Technical Account Manager
April 2024 — March 2025
I worked with our most strategic enterprise customers in region to understand their cloud security risks and plan how to fix them. When the product fell short, I took that feedback to engineering.
- Drove our fastest onboarding and adoption cycles, mentored teammates, and contributed to team best practices.
Senior Customer Success Manager
November 2023 — April 2024
I helped 17 enterprise customers get started in my first five months, putting together plans for each team and tracking their progress through setup and early use.
Veracode
2020 — 2023
London, United Kingdom
Manager, Customer Experience & Enablement
August 2022 — November 2023
I ran the global customer community and training programmes. I used support requests and customer feedback to find recurring problems, then worked with Product to address them.
- Doubled community engagement through content and events, and launched a training portal that helped new partners get started faster.
Team Lead, Customer Success
May 2021 — April 2022
I led a customer success team working with mid-market customers. I helped the team plan their account work, handled escalations, and focused on why customers were leaving.
- Reduced the team's admin work by 15% and customer churn in our segment by 10%.
Senior Security Program Manager
May 2021 — May 2021
I helped enterprise customers add security testing to their development process, from planning the rollout and setting up integrations to checking what was being tested.
Security Program Manager
March 2020 — May 2021
I worked with enterprise customers on their security testing programmes, reviewing progress, tracking fixes, and helping teams use new scanning tools.
Veracode
2020 — 2023 · London, United Kingdom
Manager, Customer Experience & Enablement
August 2022 — November 2023
I ran the global customer community and training programmes. I used support requests and customer feedback to find recurring problems, then worked with Product to address them.
- Doubled community engagement through content and events, and launched a training portal that helped new partners get started faster.
Team Lead, Customer Success
May 2021 — April 2022
I led a customer success team working with mid-market customers. I helped the team plan their account work, handled escalations, and focused on why customers were leaving.
- Reduced the team's admin work by 15% and customer churn in our segment by 10%.
Senior Security Program Manager
May 2021 — May 2021
I helped enterprise customers add security testing to their development process, from planning the rollout and setting up integrations to checking what was being tested.
Security Program Manager
March 2020 — May 2021
I worked with enterprise customers on their security testing programmes, reviewing progress, tracking fixes, and helping teams use new scanning tools.
Lacework
2022 — 2022
London, United Kingdom
Senior Customer Success Manager
April 2022 — May 2022
My role was cut after one month as part of a redundancy round.
Lacework
2022 — 2022 · London, United Kingdom
Senior Customer Success Manager
April 2022 — May 2022
My role was cut after one month as part of a redundancy round.
Finalsite
2018 — 2020
London, United Kingdom
Digital Project Manager
November 2018 — March 2020
I managed website projects for international schools, agreeing the scope, coordinating designers and developers, and keeping track of budgets and deadlines.
- Delivered more than 20 websites and improved estimation accuracy by 10% by reviewing what went well and what took longer than expected.
Finalsite
2018 — 2020 · London, United Kingdom
Digital Project Manager
November 2018 — March 2020
I managed website projects for international schools, agreeing the scope, coordinating designers and developers, and keeping track of budgets and deadlines.
- Delivered more than 20 websites and improved estimation accuracy by 10% by reviewing what went well and what took longer than expected.
Nila Expeditions
2017 — 2018
Turin, Italy
Digital Consultant
September 2018 — November 2018
After stepping back as co-founder, I stayed on briefly to help choose tools and plan where to focus the initial marketing.
Co-founder, Technical Lead
February 2017 — September 2018
I co-founded a travel business and built its website and booking platform. I also set up the hosting and looked after the infrastructure.
- The website and booking platform ran without an infrastructure incident through our first two travel seasons.
Nila Expeditions
2017 — 2018 · Turin, Italy
Digital Consultant
September 2018 — November 2018
After stepping back as co-founder, I stayed on briefly to help choose tools and plan where to focus the initial marketing.
Co-founder, Technical Lead
February 2017 — September 2018
I co-founded a travel business and built its website and booking platform. I also set up the hosting and looked after the infrastructure.
- The website and booking platform ran without an infrastructure incident through our first two travel seasons.